Tips, Hints and FAQ

This section has tips and hints to print better models as well as answers to a number of frequently asked questions.

Where Can I buy consumables for my printer?
You can purchase consumables directly from your local agent who will generally have stock local to your region.   Consumable Items are      Are consume...
Mon, 23 Nov, 2020 at 4:08 PM
Is there a user checklist for my CG-1
We've created a job start and regular printer maintenance checklist to help you get the very best from your machine.    https://support.cleangreen3d.c...
Tue, 27 Oct, 2020 at 3:38 PM
My machine has been in storage and the glue has dried. What can I do?
Read this document before you start.  https://support.cleangreen3d.com/a/solutions/articles/4000161645?portalId=61994
Tue, 27 Oct, 2020 at 3:34 PM
My Models have white patches on them. What can I do?
Generally this is in indication that you machine needs calibration.   What is happening is the knife is no longer cutting the model edges in the correct pos...
Mon, 14 Sep, 2020 at 5:45 PM
Why is my paper is difficult to feed?
Check that plastic the paper roll-ends are fully inserted into the paper roll.  If they are inserted un-evenly alignment issues between the paper roll and t...
Mon, 28 Sep, 2020 at 8:22 PM
Why are my machine feet higher on one side?
This is no longer necessary.  By setting the feet on the machine to raise it on one side the build press has a tendency to roll to the right hand side of th...
Mon, 28 Sep, 2020 at 8:29 PM
What is Mcor MIMEO Error 500?
Error 500 is common on firmware versions prior to V6.  Typically it happens when the user tries to cancel a job while the printer is running or paused or i...
Tue, 3 Nov, 2020 at 8:41 PM
Where can I download Orange and how call I tell which version to use with my Printer?
You need to read this article before you download Orange.
Mon, 16 Nov, 2020 at 9:47 AM
Where can I find the latest firmware for my printer?
You can find links to download our latest firmware as well as our Orange Slicer on our support page Cleangreen3d only supports The former Mcor ArkePro prin...
Mon, 23 Nov, 2020 at 4:22 PM